Privacy Policy

At Wellness Navigators, your privacy is not just important — it’s foundational to the trust we aim to build with every individual and community we serve. We are committed to handling your information with care, confidentiality, and cultural respect.

1. Why We Collect Your Information

We collect personal information to help match you with healthcare providers that are covered under the Non-Insured Health Benefits (NIHB) program. This helps ensure that you receive accessible, relevant care without barriers.

2. What We Collect

When you fill out our forms or reach out to us, we may collect:

Your name and contact information (email, phone number)
Your location (to match you with nearby providers)
Service needs (e.g. mental health, dental, vision)
Eligibility details for NIHB (optional but helpful)
Any other information you choose to share with us

3. How We Use Your Information

We use your information only to:

Match you with the most appropriate NIHB-approved provider
Connect you directly with that provider (with your permission)
Improve our services to better serve Indigenous communities
Communicate with you respectfully and only when necessary

4. Who Sees Your Information

Your information stays private. We only share it with:

Trusted, NIHB-approved health providers
Our internal wellness support team, for matching purposes

We never sell, rent, or share your data with advertisers or third-party marketers.

5. Cultural & Community Sensitivity

We understand the importance of privacy, safety, and cultural understanding in Indigenous communities. We commit to handling all data in a way that reflects respect and responsibility, grounded in care and transparency.

6. Your Control & Choices

You always have the right to:

Ask us what information we’ve collected about you
Update or correct your information
Ask us to delete your information at any time
Withdraw your consent for sharing (which may limit service access)

To make any of these requests, email us at:

7. Security & Confidentiality

We protect your information using secure technology and access controls. Only authorized team members have access — and only to help you get the care you need.

8. Website Use & Cookies

We may use cookies to improve your experience on our site. These do not collect sensitive information. You can manage cookie preferences through your browser settings.

9. Questions or Concerns?

We’re here to help and always happy to explain more.